Scrolls Support
Need help with Scrolls? Email us and we’ll get back to you as quickly as we can.
What we can help with
- Account access, sign-in, password reset, and account recovery
- Posting photos, videos, articles, podcasts, music releases, and live streams
- Subscription billing for Blue Verified and Gold (managed through Apple’s subscription settings)
- Reporting a post, profile, live stream, comment, music track, voice message, or circle message
- Blocking, unblocking, or hiding accounts and posts
- Deleting your account from Profile → Settings → Delete account
- Privacy, data access, and legal questions
- Bug reports and technical issues
Response time
We aim to respond to support requests within two business days. Safety reports you submit inside the app are reviewed by our team under our Community Guidelines, typically within 24 hours.
Subscriptions
Paid features on Scrolls are sold through Apple In-App Purchase. Billing, renewal, cancellation, and refunds are handled by Apple. To manage or cancel a subscription, open Settings → [your name] → Subscriptions on your iPhone or iPad.
Reporting content
Every post, profile, live stream, comment, music track, voice message, and avatar in Scrolls has a flag icon you can tap to file a report. Our team reviews reported content under our Community Guidelines. Live streams that receive a high number of distinct reports in a short window may be ended automatically as a safety measure.
Account deletion
You can delete your Scrolls account at any time from inside the app: Profile → Settings → Delete account. Deletion is durable — your posts and profile media will not return after re-install.